Call Center Training

This course will help participants improve their phone skills which will make them more confident, improve sales, and help gain new customers while retaining your current cliental. A more confident employee is also one that is happier, and happier employees will produce happier customers.

Participants will learn the skills to improve productivity and performance. This will produce a positive environment throughout your company and help influence the organization as a whole. Evaluating metrics and coaching are also used to make sure the participants are reaching their potential, and to keep their skill-set at a high level.

Learning Outcomes

At the end of the training participants will be able to:

• Define and understand call center strategies
• Identify different types of buying motivations
• Create SMART Goals
• Familiarize myself with strategies that sharpen effective communication.
• Use proper phone etiquette
• Set benchmarks.

Who Should Attend: Team Leaders, Potential and existing Call Center Specialist

Delivery Method: In-Person and Virtual

What’s Included: Training Materials and Certificate upon Completion