Creative Problem-Solving

This course will give participants an overview of the entire creative problem-solving process, as well as key problem-solving tools that they can use every day. Skills such as brainstorming, information gathering, analyzing data, and identifying resources will be covered throughout the program.

Who Should Attend: Designed for professionals involved in solving complex business problems

Delivery Method: In-Person and Virtual

What’s Included: Training Materials and Certificate upon Completion

Learning Outcomes

At the end of the training participants will be able to:

• Understand problems and the creative problem-solving process
• Identify types of information to gather and key questions to ask in problem solving
• Identify and use four different problem definition tools
• Write concrete problem statements
• Use basic brainstorming tools to generate ideas for solutions
• Evaluate potential solutions against criteria, including cost/benefit analysis and group voting
• Understand the need to refine the shortlist and redefine it
• Understand how to identify the tasks and resources necessary to implement solutions