Customer Support

Customer support used to mean a face-to-face conversation with a customer, or a phone call.  Today, technology has changed how we approach customer support.  It now encompasses the internet, websites, webchats, and even smart phone apps.  The customer experience begins long before the purchase is made.

In this course, participants will discover the new opportunities in customer support services via the internet, but also how to use these opportunities to their advantage.

Learning Outcomes

At the end of the training participants will be able to:

• Know the different venues for customer support
• Recognize challenges of customer support
• Learn different applications
• Know proper forms of documentation
• Learning to be proactive in customer support

Who Should Attend: All employees and anyone who communicate with customers

Delivery Method: In-Person and Virtual

What’s Included: Training Materials and Certificate upon Completion