Telephone Etiquette

In this course, participants will begin to see how important it is to develop better telephone communication skills.

By improving how they communicate on the telephone and improve basic communication skills, your participants will improve on almost every aspect of their career.

Learning Outcomes

At the end of the training participants will be able to:

• Recognize the different aspects of telephone language
• Properly handle inbound/outbound calls
• Know how to handle angry or rude callers
• Learn to receive and send phone messages
• Know different methods of employee training

Who Should Attend: All employee within an organization

Delivery Method: In-Person and Virtual

What’s Included: Training Materials and Certificate upon Completion