Workplace Diversity

This course will help participants understand what diversity is all about, and how they can help create a more diverse world at work and at home.

They will be instructed to use skills such as active listening to receive messages in a diverse population, employ effective questioning techniques, and communicate with strength.

Who Should Attend: Designed for Professionals at all levels

Delivery Method: In-Person and Virtual

What’s Included: Training Materials and Certificate upon Completion

Learning Outcomes

At the end of the training participants will be able to:

• Explain the definition, terms and history of diversity
• List strategies for removing barriers to encouraging diversity for yourself, in the workplace, and in the social community
• Use active listening skills to receive messages in a diverse population, employ effective questioning techniques, and communicate with strength
• Identify ways to encourage diversity in the workplace, and prevent and discourage discrimination
• Understand and respond to personal complaints, and develop a support system to manage the resolution process
• List the steps a manager should take to record a complaint, analyze the situation, and take appropriate resolution action